Questions families ask

They can propose the relationship, but it stays pending until you confirm it. Nothing appears as a real connection in the shared graph without both people agreeing.

Nothing is deleted. You can dispute a relationship or dissolve it after a two-step confirmation. The edge stays in history with its status changed, and the change is written to your activity log.

Yes. Pending requests show whether they were sent by you or claimed about you. You can cancel your own request or mark an incoming one as "not related"; the record is kept as dissolved for the audit trail.

You assign every relative to a circle — close family, extended, long relations or friends — and each circle controls profile visibility, messaging and feed access separately.

Yes. Any profile or chat has a safety menu for blocking and reporting. Blocking removes messaging and feed access immediately in both directions.

Avatars, chat media, post media and stories are kept in private storage buckets with per-path access rules, so only people your circles allow can load them.

Create a managed profile for them and send a secure invite link over WhatsApp, SMS, email or a copied link. When they open it and verify the token, they can claim the profile at signup.

No. Invite links open a passwordless sign-in that emails a 6-digit code. Password and Google sign-in remain available as alternatives, and you can reset a password from the sign-in screen.

Yes. It is a progressive web app with an offline-capable service worker, so you can install it to your home screen on Android and iOS without an app store.

There are five layouts — list, vertical, horizontal, radial and graph. Radial and graph support drag-to-pan and pinch-to-zoom, and node positions you drag are remembered on your device.

Adding, confirming and discovering relationships unlocks milestone badges and XP across a ten-level ladder. The achievements page lists every badge you have unlocked with timestamps.

Family Matrix uses a prepaid credit system. One credit is consumed when you add one new person to the family tree. Connecting two existing profiles — for example, marking a marriage — does not cost a credit.

Credits are sold in packs priced in INR: Starter (10 credits), Family (50 credits), Clan (150 credits) and Legacy (500 credits). The per-member price is shown before you check out, and all payments are processed securely through Razorpay.

Credits live in a shared family wallet. Any member with access to the wallet can top it up, and the balance is shared across the tree. When someone adds a new relative, one credit is deducted from the shared wallet.

You can still browse, message, post and confirm relationships. Adding a brand-new person to the tree is paused until the wallet is topped up. You will see a clear top-up prompt with the available packs.

Purchased credits are non-refundable except where required by law or where a payment was processed in error that we can verify. If you believe you were charged incorrectly, email sgprinfotech@gmail.com with the order or payment reference and we will investigate.

No. Payment details are handled by Razorpay. We store only the order reference, credits purchased and wallet balance in our database.